MEANS OF ORGANIZING A COMMUNICATION SYSTEM AT AN IT ENTERPRISE

Abstract

The article explores the critical issue of organizing an effective communication system in IT enterprises, emphasizing its role as a fundamental driver of productivity, product quality, and workflow optimization. The study highlights the theoretical foundations of communication systems, including their definition, structural components, and division into external and internal subsystems. Special attention is given to internal communication as a central factor in ensuring seamless interaction among employees and departments. The analysis categorizes communication tools into corporate and local (project-specific) services. Corporate tools encompass platforms for video conferencing, email, instant messaging, shared knowledge bases, calendars, and internal announcement boards. These tools are essential for fostering vertical communication between management and employees. Local communication services focus on project-specific needs, such as project management tools, version control systems, and time management platforms. The article also explores challenges unique to IT enterprises, particularly those arising from the predominantly remote work environment, which is now a standard in the industry. The study underscores the significance of adopting modern digital solutions tailored to meet the demands of both corporate and project-level communication, such as integrated messaging platforms and collaboration tools that bridge gaps in remote workflows. By analyzing the current use of communication tools in IT companies, the article identifies their practical applications, highlights areas requiring improvement, and offers a categorization of tools suitable for varying levels of organizational communication. The second part of the article focuses on exploring different types of services and provides examples of commonly used applications in IT companies. It also highlights the popularity of these systems by presenting charts from Google Trends, showcasing the relative search popularity of related terms and phrases. This approach provides a foundation for IT enterprises to develop structured and efficient communication systems that align with their operational needs.